Crafttrack
Last Updated: September 8, 2025
These Payment Terms govern all financial transactions between Crafttrack ("we," "us," or "our") and users of our educational platform ("you" or "your"). By purchasing our services, you agree to these terms.
We accept the following payment methods for our services:
All payments must be made in the currency specified at the time of purchase.
Prices for our educational services, including group sessions, individual sessions, and course packages, are clearly displayed on our website and during the checkout process. We reserve the right to modify our pricing at any time, but such changes will not affect existing bookings or active subscriptions.
Prices shown include all mandatory fees unless otherwise stated. You are responsible for any applicable taxes, currency conversion fees, or transaction fees imposed by your financial institution.
Promotional offers and discounts are subject to specific terms and conditions, which will be clearly communicated at the time of the offer. Promotional pricing cannot be combined with other offers unless explicitly stated.
When you submit payment information, you authorize us to charge the specified payment method for the amount due. We may verify your payment information before processing your order and reserve the right to decline or cancel transactions that fail verification.
Upon successful payment, you will receive a confirmation email at the address provided during registration. This confirmation serves as your receipt and proof of purchase.
If a payment fails due to insufficient funds, expired cards, or other reasons, we will notify you via email. You are responsible for updating your payment information and completing the transaction. Access to services may be suspended until payment is successfully processed.
Some services are offered on a subscription basis with recurring payments. By subscribing, you authorize us to automatically charge your payment method at the beginning of each billing cycle until you cancel your subscription.
Billing cycles may be monthly, quarterly, or annual, as selected during subscription purchase. The specific billing frequency will be clearly indicated before you complete your purchase.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription rate, and we will notify you in advance of any rate changes.
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations take effect at the end of the current billing period, and you will retain access to services until that time. No refunds are provided for partial billing periods.
Individual sessions and course packages require one-time payment at the time of booking. Payment must be completed before access to the session or course is granted.
Course packages and session bundles have specific validity periods, which will be clearly communicated at the time of purchase. Unused sessions within a package expire at the end of the validity period and cannot be refunded or transferred.
Refund eligibility depends on the type of service purchased and the circumstances of your request. Detailed refund conditions are outlined in our separate Refund Policy.
Approved refunds are processed within 10 business days of approval. The time for funds to appear in your account depends on your financial institution and may take an additional 5-7 business days.
Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.
All prices are displayed in the currency applicable to your region or as selected during checkout. If you pay in a currency different from your local currency, your financial institution may apply conversion rates and fees over which we have no control.
Invoices are automatically generated for all purchases and sent to your registered email address. You can also access and download invoices from your account dashboard.
Invoices include transaction details, service descriptions, payment amounts, and applicable taxes. Ensure your account information is accurate to receive properly formatted invoices.
Corporate or institutional clients requiring customized invoicing should contact our support team before making a purchase to arrange appropriate billing procedures.
We use industry-standard encryption and security protocols to protect your payment information during transmission and storage. We do not store complete credit card numbers on our servers.
Payment processing is conducted through reputable third-party payment service providers. Your payment information is subject to the privacy policies and security measures of these providers in addition to our own.
You are responsible for maintaining the confidentiality of your account credentials and payment information. Notify us immediately if you suspect unauthorized use of your account or payment methods.
Payment for services must be completed by the specified due date. For subscription services, payment must be successfully processed at the beginning of each billing cycle.
Failure to pay outstanding amounts may result in suspension of access to services. We will notify you before suspending your account and provide an opportunity to resolve payment issues.
Suspended accounts can be reinstated upon successful payment of all outstanding amounts. Additional reinstatement fees may apply in cases of repeated payment failures.
If you believe you have been incorrectly charged, please contact our support team immediately. We will investigate the matter and work to resolve it promptly.
Initiating a chargeback without first contacting us may result in immediate suspension of your account. Unjustified chargebacks may incur additional fees and permanent account termination.
We reserve the right to provide your payment and usage information to financial institutions or payment processors in response to chargeback claims or disputes.
We collect applicable taxes as required by law based on your location and the nature of services provided. Tax rates and requirements may change, and we will apply current rates at the time of purchase.
Tax information appears on your invoices and receipts. If you require additional tax documentation for business or accounting purposes, please contact our support team.
You are responsible for determining and paying any taxes applicable to your use of our services in your jurisdiction that we do not collect directly.
We may update these Payment Terms from time to time to reflect changes in our services, payment methods, or legal requirements. We will notify you of significant changes via email or through prominent notice on our website.
Your continued use of our services after changes take effect constitutes acceptance of the updated Payment Terms. If you do not agree with the changes, you may cancel your subscription or discontinue use of our services.
If you have questions about these Payment Terms or need assistance with payment issues, please contact us:
Our support team is available to assist you with payment questions, billing inquiries, and technical issues related to transactions.
Effective Date: These Payment Terms are effective as of the date listed at the top of this document and apply to all transactions occurring on or after that date.