Terms of Use

Last Updated: May 27, 2025

Welcome to Crafttrack. These Terms of Use govern your access to and use of our website, services, and educational platform. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By creating an account, accessing our website at crafttrack.sbs, or using any of our educational services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

Crafttrack provides an online educational platform offering journalistic writing courses and instruction through both group sessions and individual lessons. Our services include:

Live online group classes and workshops
One-on-one private instruction sessions
Personalized learning paths and curriculum recommendations
Interactive educational materials and resources
Communication tools for instructor-student interaction
Progress tracking and assessment features

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 13 years of age to use our services. Users between 13 and 18 years of age must have parental or guardian consent to use our platform. By using our services, you represent and warrant that you meet these age requirements.

3.2 Account Creation

To access certain features of our platform, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and account credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access or security breach

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason we deem appropriate. You may close your account at any time by contacting us at help@crafttrack.sbs.

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You agree not to:

Violate any applicable laws or regulations
Infringe upon the rights of others, including intellectual property rights
Harass, abuse, threaten, or intimidate other users or instructors
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the integrity or performance of our services
Collect or harvest personal information of other users
Use automated systems or bots to access our services
Impersonate any person or entity or misrepresent your affiliation
Share account credentials with unauthorized parties

4.2 Content Standards

Any content you submit, upload, or share through our platform must not:

Contain false, misleading, or deceptive information
Be defamatory, obscene, pornographic, or offensive
Promote violence, discrimination, or illegal activities
Violate any third-party rights, including copyrights and trademarks
Contain unsolicited advertising or promotional materials

5. Payment Terms and Refund Policy

5.1 Fees and Pricing

Certain services require payment of fees. All fees are stated in the currency displayed on our platform and are subject to change with reasonable notice. You agree to pay all applicable fees for services you purchase or subscribe to.

5.2 Payment Methods

We accept various payment methods as indicated during the checkout process. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge all fees incurred.

5.3 Billing and Subscriptions

For subscription-based services, you will be billed automatically on a recurring basis until you cancel. You are responsible for canceling your subscription before the next billing cycle to avoid charges.

5.4 Refunds

Refund requests are evaluated on a case-by-case basis. Generally, refunds may be provided:

Within 14 days of purchase for unused services
If technical issues prevent access to purchased content
If a scheduled session is canceled by the instructor without rescheduling

Refunds are not typically provided for:

Completed courses or consumed sessions
Subscription fees after services have been accessed
Change of mind after course commencement

To request a refund, contact us at help@crafttrack.sbs with your order details.

6. Intellectual Property Rights

6.1 Our Content

All content provided through our platform, including but not limited to text, graphics, logos, videos, course materials, software, and design elements, is owned by Crafttrack or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services and content for personal, non-commercial educational purposes. You may not:

Copy, modify, distribute, or reproduce our content without permission
Remove or alter any copyright, trademark, or proprietary notices
Use our content for commercial purposes
Create derivative works based on our materials
Reverse engineer or attempt to extract source code from our platform

6.3 User-Generated Content

You retain ownership of content you create and submit through our platform. However, by submitting content, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, and distribute such content for the purpose of providing and improving our services.

6.4 Copyright Infringement

We respect intellectual property rights. If you believe content on our platform infringes your copyright, please contact us at help@crafttrack.sbs with detailed information about the alleged infringement.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

8. Third-Party Services and Links

Our platform may contain links to third-party websites, services, or resources that are not owned or controlled by Crafttrack. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. You access third-party resources at your own risk and subject to their terms and conditions.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue services without notice.

9.2 No Warranty

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

Our services will meet your specific requirements or expectations
The quality of services, information, or materials will meet your standards
Any errors or defects will be corrected
Our platform will be compatible with all devices or systems

9.3 Educational Outcomes

While we strive to provide high-quality educational content and instruction, we make no guarantees regarding specific learning outcomes, skill acquisition, career advancement, or professional success resulting from use of our services.

9.4 Limitation of Liability

To the maximum extent permitted by law, Crafttrack and its affiliates, officers, employees, agents, and instructors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

Your access to or use of or inability to use our services
Any conduct or content of third parties on our platform
Unauthorized access, use, or alteration of your content or data
Technical failures, interruptions, or errors in our services

Our total liability to you for all claims arising from or related to these terms or our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Crafttrack, its affiliates, officers, directors, employees, agents, and instructors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of our services
Your violation of these Terms of Use
Your violation of any rights of another party
Your content or conduct on our platform
Any misrepresentation made by you

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these terms or our services, you agree to first contact us at help@crafttrack.sbs to attempt to resolve the matter informally. We will work in good faith to resolve disputes amicably.

11.2 Arbitration Agreement

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall be conducted in accordance with established arbitration rules and procedures.

11.3 Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. We will notify users of material changes by:

Posting the updated terms on our website with a new "Last Updated" date
Sending email notification to registered users
Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the modified terms. If you do not agree to the changes, you must discontinue use of our services.

13. Termination

13.1 Termination by You

You may terminate your account and discontinue use of our services at any time by contacting us at help@crafttrack.sbs or through your account settings.

13.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

Breach of these Terms of Use
Fraudulent, abusive, or illegal activity
Non-payment of fees
Extended period of inactivity
Requests by law enforcement or government agencies

13.3 Effect of Termination

Upon termination:

Your right to access and use our services will immediately cease
We may delete your account and associated data
Outstanding payment obligations will remain in effect
Provisions that by their nature should survive termination will continue to apply

14. General Provisions

14.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any additional terms you agree to when using specific features, constitute the entire agreement between you and Crafttrack regarding our services.

14.2 Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.3 Waiver

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of Crafttrack.

14.4 Assignment

You may not assign or transfer these terms or your rights and obligations under these terms without our prior written consent. We may assign these terms or any rights hereunder without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.6 Notices

Notices to you may be made via email, regular mail, or by posting on our platform. You may provide notice to us at:

Crafttrack
194 Grande Côte O
Lanoraie, QC J0K 1E0
Canada
Email: help@crafttrack.sbs

14.7 Language

These Terms of Use are provided in English. Any translations are provided for convenience only, and the English version shall prevail in case of any inconsistency or dispute.

15. Contact Information

If you have any questions, concerns, or comments about these Terms of Use, please contact us:

Email: help@crafttrack.sbs
Phone: +16134460030
Address: 194 Grande Côte O, Lanoraie, QC J0K 1E0, Canada

We are also available via:

Viber: viber://chat?number=%2B16134460030
Signal: https://signal.me/#p/+16134460030
Telegram: https://t.me/+16134460030

Acknowledgment

By using our services, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them. Thank you for choosing Crafttrack for your educational journey in journalistic writing.